Some longtime customers who once viewed Zipcar as so reliable and efficient that it could be a stand-in for owning a car, now say they want to cancel their membership, but haven't been able to because they find Zipcar is so hard to reach. Some customers have had to scramble to get alternative transportation and were left in what they felt were unsafe situations, such as being stranded far from home without a way to get around.Īnd when things go wrong, customers interviewed by CNN Business say they rarely can get in touch with Zipcar customer support, even after waiting hours on the phone. Zipcar apologized for the shortcomings in a statement to CNN Business and said it's taking steps to improve the service. They said that the car-sharing service's quality had deteriorated in recent months, and that some cars are especially dirty, or not even available when members arrive for reserved rentals, a trend they say has worsened since the pandemic. Everyone arrived home at about 2 a.m., according to Plucinik.ĬNN Business reached out to dozens of people like Plucinik who had mentioned the car-sharing service on social media platforms this year, and spoke with 16 customers, most of whom were satisfied until recently. She drove with her boyfriend to pick them up. No response, he said.Īfter 90 minutes on hold with Zipcar customer service, Plucinik said he gave up and called his ex-wife. He says he tried Zipcar on email and Instagram. Plucinik said he tried calling Zipcar customer support. If you do not return the car by the due date, you will be charged a late fee.(CNN) - Dennis Plucinik had finished filling up his Zipcar at a New York gas station the night of July 5 when his holiday weekend unraveled.įar from home, with his daughter and girlfriend looking on, Plucinik said he tried in vain to get the SUV to start. There is no delay or grace period for your car. If you ride around in a Zipcar, you will be charged extra. What happens if you go over 180 miles in Zipcar? Make sure to check out the Zipcar’s website. There’s a fee for early unlocking but you can still do it. If you’re a member, you can call Zipcar Member Services to discuss the late fee situation. It depends on the location, the types of cars, and the date. Is Zipcar cheaper than Uber?ĭifferent cities may have different rates for rent. You can freeze a Zipcar membership and get a refund. If you want to cancel your Zipcar account, you can either call us at 1-86 or email us at We’ll delete your account for you! Can you freeze Zipcar membership? How do I cancel my Zipcar membership in Canada? One cannot cancel your Zipcar after one month, however, there may be a cancellation fee. To do so, call the Zipcar customer service line at 1-86. You should be able to cancel your Zipcar order. They will be able to help you through the cancellation process. To cancel your Zipcar membership, call Zipcar customer service at 1-86 and tell them you want to cancel your membership. The website will have a “My Account” tab that will allow you to cancel your account. To cancel your Zipcar account, you will need to log into your Zipcar account at. Just be sure to notify us as in 7 days before.

Yes you can cancel your Zipcar membership 7 days before the next billing cycle. You must go to the website and contact Zipcar customer service to cancel your account. Yes, you can cancel your Zipcar account anytime. Facebook Twitter Pinterest LinkedIn StumbleUpon

Cancel zipcar membership